Edlingroup.com Service-Level Agreement
1.Basic Order Information
1.1 Order Status
Unpaid: The buyer has not yet paid or payment was unsuccessful
Paid: The buyer has completed payment for the order.
Pending: Payment has been made but the customer’s funds have not yet reached the seller’s account. If the customer uses PayPal’s E-check to pay for an order, it normally takes 3-7 days to reach the seller’s account. During this period, the status of your order is shown as pending.
Invalid Orders: The entire order has been canceled or all unshipped back orders have been canceled.
Shipped: All products in your order have been shipped.
Partially Shipped: Only a portion of your order has been shipped. This may be due to some products being out of stock among other reasons. The remaining unshipped products are referred to as back orders.
1.2 Payment Methods
We accept the following four payment methods: PayPal, Credit Card.
1.3 Order Audit and Confirmation
PayPal Payment Audit: We take our customers’ privacy and the accuracy of orders very seriously. If there is anything abnormal regarding your order, such as abnormal address or abnormal payment amount, we will temporarily hold the order. Edlin Business Systems staff will contact you via e-mail or system message to confirm the authenticity of the transaction before releasing the order.
Credit Card Payment Audit: Orders paid for by credit card will be individually audited by Edlin Business Systems staff. If there is anything abnormal regarding your order, such abnormal address or abnormal payment amount, Edlin Business Systems will hold the order and contact you through e-mail or system message to confirm the authenticity of the transaction. This is done as a security precaution in order to protect the identity of customers.
2.Modifying and Canceling Orders
If the order status displays ‘Unshipped’, you can request to cancel or change your order. Our customer service team will give priority to dealing with these requests. However, if your order has been shipped before we process your request, we will not be able to cancel or change the order.
If the order status displays ‘All Shipped’, we cannot cancel or change the order.
If the order status displays ‘Partially Shipped’, you can apply for the cancellation or change of unshipped items. Our customer service team will give priority to dealing with this kind of demands. However, if your order has been shipped before we process your request, we will not be able to cancel or change the order.
3.Unavailable Products
Due to product cycles and other reasons, it is possible that products will be out of stock temporarily or forever. In this situation, Edlin Business Systems will cancel the order and refund your money. We will notify you of this circumstance in advance. We apologize for any inconvenience this may cause.
4.Packing & Shipping Commitments
Most orders will be arranged for shipment within 1-3 business days. For unshipped and out-of-stock items, we will cancel the order and refund your money if the product cannot be restocked within a reasonable period. Order shipments will be significantly affected during major Public holidays. Edlin Business Systems will notify customers on our website when such holidays are approaching so that you can plan accordingly.
5.Order Returns and Reshipment
Your order may be returned back to us due to incomplete or incorrect address among other reasons. Should this happen, Edlin Business Systems will contact you via e-mail within two working days of receiving your returned package and arrange for reshipment or refund according to your preference.
6.Taxes and Duties
All customs duties imposed by local customs officials are the sole responsibility of the customer. In order to avoid the loss of cargo, customers should familiarize themselves with the local laws regarding banned products before making a purchase with Edlin Business Systems.
For more information, please contact: support@edlingroup.com
Terms of Use
Welcome to Wakati. If you visit or shop at Wakati, you accept these conditions. Please read them carefully.
Wakati is owned and operated by Edlin Busines Systems, subsidiary of Edlin Intercontinental Logistics Inc. Ontario Canada.
Review and comments
Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Edlin Business Systems reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant focalprice.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display such content throughout the world in any media. You grant Edlin Business Systems and sublicense the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; Edlin Business Systems has the right but not the obligation to monitor and edit or remove any activity or content. Edlin Business Systems takes no responsibility and assumes no liability for any content posted by you or any third party.
Copyright and Patents
All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of Edlin Business Systems or its content suppliers and protected by international copyright laws. The use of any edlingroup.com trademark or service mark without our express written consent is strictly prohibited.
Order acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. Edlin Business Systems reserves the right, at sole discretion, to cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Applicable Law
By visiting Wakati, you agree that the laws of Ontario,Canada, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Edlin Business Systems
Arbitration
Any dispute relating in any way to your visit to edlingroup.com shallor be resolved through the Ontario Commercial Arbitration Act.
